Mercedes PRO I Connectivity with the Communication Module

  • The communication module:

    The ex-factory solution.

    In certain vehicles, the communication module for Mercedes PRO connect is already installed ex-factory1. With it, you are optimally connected right from the start – and you can make your daily work even more efficient. The Communication Module (LTE) for Digital Services (JH3)2 transmits data particularly quickly and reliably via a permanently installed SIM card. That is the prerequisite for using the services of Mercedes PRO connect3.

    Learn more about the advantages of Mercedes PRO connect as an ex-factory installation solution here.

Your advantages

Thought ahead: The communication module for digital services.

Mercedes PRO connect in operation in the new Sprinter.

Enhance the efficiency of your fleet with Mercedes PRO connect.

Enhance the efficiency of your fleet with Mercedes PRO connect.  Mercedes PRO connect provides you with a high degree of transparency, control and support straight from the factory. The communication between fleet manager, driver and vehicle makes it easy for you to run your business much more efficiently right from the start.

  • Connectivity directly ex-factory

    Optimal connectivity right from the start.

  • Diverse Mercedes PRO connect services

    Bundled in 8 attractive value-added packages.

  • More efficiency through connectivity

    Ready from the first kilometre.

Communication module for digital services

A successful exchange.

The ex-factory solution from Mercedes PRO connect comprises various components that enable the communication between fleet managers, drivers and vehicles, and above all make it easier. 

Communication module

Communication module (LTE) for digital services (JH3).

The communication module (LTE) for digital services (JH3) installed ex-factory enables the use of the Mercedes PRO connect services.

The communication module stylised in the new Mercedes-Benz Sprinter

Fast internet connection.

The permanently installed SIM card of the communication module (LTE) provides a reliable and fast connection with the Internet2. This is used for the Mercedes-Benz emergency call system3, the Live Traffic Information service and for all other Mercedes PRO connect services. Mercedes PRO connect gives you a high level of transparency, control and support, in order to make your working day even more efficient.

Mercedes PRO Portal

Mercedes PRO Portal.

Before the vehicles can be administered in the Vehicle Management Tool, they must be created in the Mercedes PRO Portal. Certain vehicle information such as the model, fuel type or transmission type is automatically transferred to the Vehicle Management Tool using the chassis number, and can be viewed there.

Vehicle Management Tool

Vehicle Management Tool.

The fleet manager obtains an overview of the entire fleet via the Vehicle Management Tool . Depending on the need and the services subscribed to, the manager can filter out precisely the information that is particularly important. He/she is e.g. informed about impending vehicle servicing dates, is able to ascertain the vehicle's location and can therefore allocate assignments more efficiently. In addition the manager is able to view already completed journeys and transfer the next orders to the Mercedes PRO connect App4. This supports forward-looking maintenance planning as well as efficient operational planning.

Mercedes PRO connect App

Mercedes PRO connect App.

The Mercedes PRO connect App4 provides easy communication between fleet manager and driver4. For example, important order and vehicle data are sent directly to the driver's4 smartphone. In addition, he also has the option to assign a vehicle to himself using the app.

MBUX multimedia system

MBUX multimedia system.

The MBUX multimedia system turns the vehicle into your personal assistant while on the road. With the help of high-resolution touchscreens and the self-learning voice control system, the driver can intuitively access communications and information functions, as well as the navigation system and media sources. Thanks to the current navigation data and early warning messages in real time, it arrives both safely and reliably at the destination.

Pre-requisites for using the system.

Here you will find the key requirements that must be met to use Mercedes PRO connect as a standard solution.

Compatible model series
The compatible models5 and model series are listed in the following table*.

Model Model series Year of manufacture
Sprinter 907 06/2018
Sprinter 910 06/2018

The MBUX multimedia system with navigation is available as optional equipment in the Sprinter 907 and Sprinter 910 models. 


The list of model series may vary from country to country. For re-imports or grey-market imports, the original country of destination is relevant for the compatibility. For vehicles with the "Continuous engine operation" feature (MW1) there are functional restrictions with the "Digital Trip Management" and Digital Driver's Log services. If the continuous engine operation feature is active, only one journey is recognised.

Pre-requisites for using the system

In order to be able to use the Vehicle Management Tool, you need the following browser:


Usual browsers are supported. The following browser versions are recommended:

  • Internet Explorer Version 11 and higher
  • Mozilla Firefox version 51+
  • Google Chrome version 56+
  • Safari Version 10+
  • Microsoft Edge all versions

Please note that the Vehicle Management Tool and the Mercedes PRO Portal are not optimised for use on tablets and smartphones and may therefore only be operated using a desktop computer.

Supported smartphones
The Mercedes PRO Adapter App requires Bluetooth®, is compatible with commonly used smartphones and can be obtained from the relevant app store.

Download the Mercedes PRO Adapter App now!

Operating system version iOS 9 and above

Operating system version 5.0 and above

Smartphones with Root access or Jailbreak are not supported for security reasons.

Availability in your country

Mercedes PRO connect as a factory solution with communications module (LTE) for digital services (JH3) is available in:

  • Belgium
  • Denmark
  • Germany
  • Finland
  • France
  • Ireland
  • Italy
  • Netherlands
  • Norwegen
  • Austria
  • Poland
  • Portugal
  • Sweden
  • Switzerland
  • Slovakia
  • Spain
  • Czech Republic
  • Hungary
  • USA
  • United Kingdom


Landkarte zeigt Länder an, in den Mercedes PRO connect verfügbar ist
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Three new Mercedes-Benz Sprinters sitting side by side

Here's how to start using Mercedes PRO connect.

Helpful guides, Q&As and details on Mercedes PRO connect can be found here in a clear and compact form.


The communication module is available in the Sprinter 907 and 910 from 06/2018. On vehicles equipped with the engine run-on system (MW1), there are functional restrictions to the "Digital Trip Management" and "Digital Driver's Log" services. When the engine run-on system is active, only a single journey is registered.


Depends on regional availability.


The provision of services in conjunction with the integrated communication module is dependent on the network coverage of the mobile network provider.


The Mercedes PRO connect App must not be used while driving. Otherwise there is a risk of being distracted from the traffic situation and endangering oneself or others. Please also observe the legal provisions of the country you are currently in.


Depending on the vehicle model, the communication module for digital services is standard or optional equipment.